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Frequently Asked Questions

About Smart Identity Card

Q: What is a smart identity card?

A: With effect from 23 June 2003, the Government of the HKSAR starts to issue a new generation of identity cards in the form of smart cards. The new smart identity card bears the following characteristics:

  • The new identity card takes the form of a smart card with the size of a standard credit card;
  • The card is produced by polycarbonate, a durable and secure base material with strong resistance to environmental influences as well as mechanical, chemical and thermal stress;
  • The card is embedded with an integrated circuit, or a "chip" which has the capacity of storing and processing data. (Back to top)

Q: What does a smart identity card look like?

A:

The front of a smart ID card The back of a smart ID card

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Q: What are the meanings of the symbols on the face of a smart identity card?


Symbol Descriptions
*** the holder is of the age of 18 or over and is eligible for a Hong Kong Re-entry Permit.
* the holder is between the age of 11 and 17 and is eligible for a Hong Kong Re-entry Permit.
A the holder has the right of abode in the HKSAR.
C the holder's stay in the HKSAR is limited by the Director of Immigration at the time of his registration of the card.
R the holder has a right to land in the HKSAR.
U the holder's stay in the HKSAR is not limited by the Director of Immigration at the time of his registration of the card.
Z the holder's place of birth reported is Hong Kong.
X the holder's place of birth reported is the Mainland.
W the holder's place of birth reported is the region of Macau.
O the holder's place of birth reported is in other countries.
B the holder's reported date of birth or place of birth has been changed since his/ her first registration.
N the holder's reported name has been changed since his/ her first registration.
Note: The check digit in brackets is not part of the identity card number. It is only for facilitating computer data processing.


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Q: What kinds of data are stored in the chip of a smart identity card?

A: Please click here. (Back to top)

Q: What are the benefits of using a smart identity card?

A: The benefits of using a smart identity card are

  • High security - data engraved into different layers of the card and held in the chip can prevent lost or stolen identity cards from being altered or used by other people;
  • Greater convenience - with the capacity of multi-applications, such as e-Certificate and library card function, the smart identity card holder can benefit from the convenience of using one card for various functions;
  • Quality service - the issue of smart identity card helps establish the foundation of the delivery of electronic government services. In the near future, smart identity card holders may enjoy various kinds of public services simply by going on-line at home or making use of the self-service kiosks without attending Government offices in person;
  • Faster travel - with the thumbprint templates stored in the chip of the identity card, it paves the way for the implementation of the Automated Passenger Clearance System in December 2004 and Automated Vehicle Clearance System in April 2005. Through which, the queuing time at control points will be reduced.(Back to top)

Q: What are the functions of the smart identity card readers installed at the immigration self-service kiosks?

A: Holders of smart identity card may use the smart identity card readers installed at the immigration self-service kiosks to:

  • view the personal data stored in the chip of the smart identity card
  • view the content and change the PIN of the Hongkong Post Certification Authority e-Cert (if the holder has opted for one)
  • update the condition of stay or limit of stay (if the holder is a Hong Kong resident with condition of stay)

No fee is levied for using the smart identity card readers installed at the immigration self-service kiosks.(Back to top)

About the HK Smart Identity Card Replacement Exercise

Q: Which call-up phases have been called?

A: Please click here.(Back to top)

Q: What is the consequence if failing to apply for a new card?

A: Please click here.(Back to top)

Q: What kinds of documents have to be brought for application?

A: Please click here.(Back to top)

Q: What to do if you have missed your specified call-up periods and have not replaced your identity card?

A: With the completion of the Smart Identity Card Replacement Exercise on 31 March 2007, Smart Identity Card Centres have ceased to accept applications for smart identity cards. Starting from 2 April 2007, persons who have missed their specified call-up periods and have not replaced their old identity cards should make their applications at any of the Registration of Persons Offices.(Back to top)

Q: Where to collect your new identity card after closure of the Smart Identity Card Centres?

A: Starting from 21 May 2007, applicants who made application at Smart Identity Card Centres but have not yet collected their new identity cards should collect their identity cards at a designated Registration of Persons Office. To view the collection arrangement, please click here. (Back to top)

Q: What to do if you are unable to collect your new identity card by yourself?

A: Please click here.(Back to top)

Q: What to do if you are outside Hong Kong during the specified call-up period?

A: Please click here.(Back to top)

Q: Who may be exempted from registration?

A: Please click here.(Back to top)

Q: The Replacement Exercise does not include persons born in 1986 to 1989 or 1993 to 1996. When should they apply for the smart identity cards?

A: Persons born in 1986 to 1989 should apply at the Registration of Persons Offices for an adult identity card when they attain the age of 18. For persons born in 1993 to 1996, they should apply at the Registration of Persons Offices for a juvenile identity card when they attain the age of 11. (Back to top)

Applications on Smart ID Card

Q: What value-added applications are provided by the smart ID card?

A: Apart from being an identification document, the smart ID card offers you the option of e-Cert, issued by the Hongkong Post Certification Authority. It also lets you use it to access services at public libraries. Starting from December 2004, you may use the card to enjoy the convenience of automated passenger clearance facilities at immigration control points. (Back to top)

Q: Can you add your own applications into the smart ID card?

A: Currently, you can only opt to store the Hongkong Post Certification Authority personal e-Cert into the smart ID card and choose whether to use it as library card. You are not allowed to put your own applications into the smart ID card.(Back to top)

Q: Can you remove applications from the smart ID card? If so, how is it done?

A: At present, only the optional e-Cert application necessitates the storage of non-immigration data on the card. The library card application does not entail the incorporation of such data. If you want to remove the e-Cert application after it has been installed, you may visit any of the 20 designated Hongkong Post offices to complete the required formalities. If you want to apply to discontinue using the smart ID card for library services, you may complete and submit an application form at any public library or through the Internet. (Back to top)

Q: Can the card carry digital certificates other than those issued by Hongkong Post Certification Authority?

A: Under the current policy, only the personal e-Cert issued by Hongkong Post Certification Authority can be loaded on the card.(Back to top)

Q: Is there any room in the smart ID card to accommodate other value-added applications?

A: The chip in the smart ID card has capacity reserved for other value-added applications, such as e-Purse, to be added later.(Back to top)

Q: When will the Government launch the e-Purse application?

A: There is no timetable for the e-Purse application. According to the Monetary Authority, however, now is still not the right time to launch the e-Purse application.(Back to top)

Q: Can the smart ID card carry organ donation information?

A: The Legislative Council has raised questions on embedding organ donation information into the smart ID card in June 2004. The Government has provided response. In brief, this proposal has to be considered in terms of its effectiveness in promoting organ donation, the legal requirements involved as well as the technical and administrative feasibility. For details, please click here.(Back to top)

e-Cert

Q: How do you use the e-Cert?

A: You can use the e-Cert on your ID card via any public or personal computers equipped with a suitable smart card reader. With your e-Cert, you can perform various e-business transactions. These include e-mail encryption; online entertainment, stock trading, payment; or e-banking, among others. In order to initiate an e-business session, all you have to do is insert your smart ID card into a card reader and input your e-Cert PIN to activate it. (Back to top)

Q: Why must an applicant for e-Cert complete the identity verification process in person at a post office?

A: e-Cert offers a safe and secure way to conduct online transactions. In processing an e-Cert application, Hongkong Post Certification Authority is required to verify the identity of the applicant. As a procedural safeguard in the interest of the applicant, it is necessary for the applicant to visit a post office to complete the face-to-face identity verification process for delivery of the PIN envelope and issue of the e-Cert. (Back to top)

Q: Can an applicant visit any of the designated post offices during lunch break, over weekend or on Sunday to complete the application process for e-Cert on smart ID card?

A: Yes. The 20 designated post offices stay open during lunch hours. As for the General Post Office at Central and the Tsim Sha Tsui Post Office, public services are available on Saturday afternoons and on Sundays from 9:00 a.m. to 2:00 p.m. Details about the opening hours of the 20 designated post offices can be found on Hongkong Post Certification Authority’s website. (Back to top)

Q: Is it a proper arrangement for Hongkong Post Certification Authority to deliver the e-Cert floppy disk to an applicant by post?

A: Hongkong Post Certification Authority always places emphasis on the security aspects of e-Cert. Delivering the e-Cert floppy disk by post is to save an applicant from making an additional visit to the post office to collect the e-Cert floppy disk As a security measure, the e-Cert floppy disk is sent by recorded delivery which requires the applicant to sign for receipt. Furthermore, the use of an e-Cert requires a PIN, which is given to the applicant at the time of application. (Back to top)

Q: Can e-Cert be used on computers running Linux or Mac operating systems?

A: e-Cert (stored on a smart ID card or a floppy disk) can be used on the Windows operating systems. Using the e-Cert on a smart ID card on Windows systems requires a smart card reader and the e-Cert Control Manager software. e-Cert stored on a smart ID card cannot be used on Linux and Mac operating systems. The use of e-Cert stored on a floppy disk on Linux and Mac operating systems requires installation of additional software. You may contact the respective vendors of the Linux and Mac systems for details. (Back to top)

Q: How many e-Certs can be stored in a smart ID card?

A: Each smart ID card can store one active e-Cert with its corresponding key pair. Whenever you load a new e-Cert to your smart ID card, the existing e-Cert on the ID card will be replaced while its corresponding private key may continue to reside on the card. Each smart ID card can store three old private keys while the corresponding e-Cert(s) may be stored in your computer or a floppy disk. (Back to top)

Q: For how long is the Hongkong Post Certification Authority e-Cert on smart ID card valid?

A: Hongkong Post Certification Authority e-Cert on smart ID card is valid for three years. (Back to top)

Q: Where can you check the information of the e-Cert on your smart ID card if you do not have smart card reader at home?

A: You may check the information of your e-Cert at Government kiosks with smart card readers installed at various premises as follows:

Q: What should you do if you lost your smart ID card with e-Cert or accidentally deleted e-Cert?

A: You should report loss of your smart ID card to the Immigration Department at one of their Registration of Persons Offices. You may also request Hongkong Post Certification Authority to revoke your e-Cert by submitting a revocation request at www.hongkongpost.gov.hk. If you have purchased a backup e-Cert floppy disk when you apply for the e-Cert on smart ID card and you decide not to revoke your e-Cert, you can continue using your e-Cert on the floppy disk. If you do not have a backup e-Cert floppy disk, you may apply for a new e-Cert but you have to pay the prescribed subscription fee. (Back to top)

Q: How can you prevent others from accessing the e-Cert information on your smart ID card? Would your information be leaked to others if you lost your smart ID card?

A: You should keep your smart ID card in safe custody and not to disclose the e-Cert PIN (Personal Identification Number) to other persons. In case you lose your ID card but your e-Cert PIN is not known to anyone other than yourself, others should not be able to access your e-Cert even they hold your smart ID card. (Back to top)

Q: What is the benefit of using e-Cert on smart ID card in Internet banking?

A: e-Cert on smart ID card is a readily available two-factor authentication tool. It can strengthen Internet banking security by implementing two-factor authentication and protect bank customers from Internet banking frauds. Two-factor authentication is a security measure that requires two forms of authentication to access a system. For e-Cert on smart ID card, the two forms are (i) smart ID card (something you have); and (ii) e-Cert password (something you know). (Back to top)

Security

Q: Is the smart ID card secure?

A: A very secure base material (polycarbonate) is used as the card body and laser engraving technology is adopted to prevent the card face data from being altered. Data in the chip cannot be read nor altered by unauthorised persons who do not have the necessary access keys. (Back to top)

Q: Are the personal data in the card well protected?

A: With advanced security features and sophisticated cryptographic technology, the personal data in the chip are well protected from unauthorised access. The data are protected with strong partitions and different access keys. The smart ID card will authenticate the devices with which it interacts, thus prohibiting unauthorised parties from accessing the data. (Back to top)

Q: What security features are included in the smart ID card?

A: To combat forgery, a combination of sophisticated security features are applied on the smart identity card. The most visible security feature is the triangle printed with optical variable ink beside the chip of the smart ID card. Its colour changes between reddish gold and green when viewed at different angles. On the lower left corner of the ID card, there are multiple laser images of the card holder’s photograph and identity card number. They will appear alternatively when viewed at tilted angles. On the left of the multiple laser images, there is Kineprint - a red letter “H” or a black letter “K” will emerge alternatively when viewed at titlted angles. You may click here or more information on the security features included in the card.(Back to top)

Q: Will the personal data stored in the card be shared among government departments?

A: Personal data will not be shared among government departments without the explicit consent of residents. Data protection principles set out in the Personal Data (Privacy) Ordinance and relevant legislation will be strictly observed and adhered to. (Back to top)

Smart Card Reader

Q: To access the e-Cert on the smart ID card, is it true that a card reader has to be installed?

A: To enable the access to the e-Cert on the card, computers should be equipped with a suitable smart card reader. Please refer to the relevant information on smart card reader in this site. In addition to a smart card reader, an Application Program Interface (API) provided by the Hongkong Post Certification Authority should also be installed in the computer. Please click here for more information on the software. (Back to top)

Q: Why is landing type card reader recommended?

A: A card reader of the landing type is recommended because, compared with the friction type, it facilitates softer contact with the chip and in doing so, provides better protection. (Back to top)

Q: What features of a smart card reader you may consider in buying a reader?

A: You may refer to the suggested mandatory and desirable features of smart card reader in this website. In addition, you may consider the following features based on your own needs. A quality reader would protect both the chip and the card face of your new smart ID card from being scratched.

Connectivity with computer The peripheral interfaces for connecting card reader to computer. The commonly available interfaces are RS-232, PS/2, PCMCIA Type II and USB. The type of interface required depends on the port available in the computer.
Protocols The mode of data transmission. T=0 is the byte mode transmission protocol and T=1 is the block mode transmission protocol. Most readers support the protocols of both T=0 and T=1.
Status indicator An indicator, usually in the form of a LED or a LCD, to show the operation status, e.g. power on / power off; successful / unsuccessful operation, of the reader. It facilitates the operation of the reader and is useful for problem diagnosis.
Insertion cycle The minimum number of card insertion for which the reader can function normally. Most readers support 100,000 or more cycles of card insertion.

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Public Facilities for Using the Smart ID Card

Q: Where are the public facilities installed with smart card readers?

A: You can read your own personal data stored in the card at the self-service kiosks of the Immigration Department at the Registration of Persons Offices, the Immigration Headquarters and the Immigration Control Points. Furthermore, public computers are installed with a smart card reader. If your ID card has an e-Cert included, you can use your e-Cert at public computers to perform e-government and e-commerce transactions. More than 200 public computers are equipped with card readers to facilitate the use of the e-Cert stored in the smart ID Card. These public computers are provided at about 100 different locations such as public libraries and Hongkong Post offices. (Back to top)

Library Card

Q: If a cardholder applies to have the library card function included on a smart ID card, is it necessary to surrender the existing library card to the Hong Kong Public Library?

A: No, the applicant may keep and continue using the existing card. However, any applicant not wanting to keep the existing library card can apply to have the card nullified at any Hong Kong Public Library. (Back to top)

 

 

 

 
2003 © | Important Notices
Last revision date: Mon, 31 March, 2008