What are the procedures for replacement of identity card ?

Before Application

Before visiting the Smart Identity Card Replacement Centres (SIDCCs), eligible applicants are advised to make prior appointment through the GovHK website at www.gov.hk/newicbooking, Immigration Department Mobile Application or the 24-hour telephone appointment booking hotline at 2121 1234. Applicants can make appointment for the next 24 working days (Monday to Saturday, except public holidays). Those who have made appointment can prefill their application forms through the Internet or the Immigration Department Mobile Application.

During Application

Step 1 : The applicant shall apply for the new identity card in person at a SIDCC. When arriving at a SIDCC, the applicant can approach the Self-service Tag Issuing Kiosk to obtain a tag number by scanning the QR code on the appointment letter. The applicant may also scan the identity card or input his/her identity card number on the touch screen monitor at the Kiosk to obtain a tag number. Besides, the applicant may choose to obtain a tag number in the reception counter. Please note that for an applicant aged under 11, he/she should, in the company of his/her father/mother or legal guardian, obtain a tag number in the reception counter and pay attention to the tag situation to proceed to the registration booth for processing of his/her application for identity card replacement.

Step 2 : After obtaining the tag number from the Self-service Tag Issuing Kiosk, the applicant should follow the instruction for his/her tag number shown on the display panel in the waiting area to proceed to a designated Self-service Registration Kiosk. At the Kiosk, the applicant may insert his/her old form of smart identity card, undergo fingerprint verification, input and verify the information of his/her application. After that, the applicant can print and collect the completed application form. Applicants who do not opt to use the Self-service Registration Kiosk should pay attention to the tag situation shown on the display panel in the waiting area; and then follow the instruction for his/her tag number to proceed to the designated registration booth.

Step 3 : Applicants who choose to use the Self-service Registration Kiosk should return to the waiting area upon collection of their completed application forms and pay attention to the tag situation shown on the display panel. After that, the applicant can proceed to the designated registration booth as instructed to take photographs; and will be issued a notice of collection upon completion of registration procedures. Applicants who do not opt to use the Self-service Registration Kiosk need to follow the instruction for his/her tag number shown on the display panel in the waiting area to proceed to the designated registration booth to have fingerprint verification, provide information for application, take photographs and attend an interview with the assessment officer. The applicant will receive a notice of collection upon completion of assessment procedures.

After Application

The processing time for replacement of identity card is usually 7 working days (excluding Saturdays and general holidays). Applicants should collect their new smart identity cards in person or authorise a representative to do so within the period specified on the notice of collection. While collecting the new identity card, the applicant's existing smart identity card must be returned for cancellation.
For details of collection of the new identity card by an authorised representative, please click here (Please refer to Q2 of Frequently Asked Questions).




Supporting Documents to Take with You

When you apply for replacing a smart identity card at a Smart Identity Card Replacement

Centre, you only need to bring along your old form of smart identity card (i.e. identity card with date of issue from 23 June 2003 to 24 November 2018). If you are under 18 years of age, you must be accompanied by your father/mother or legal guardian. The accompanying father/mother or legal guardian should produce his/her proof of identity (e.g. identity card or travel document). If you are accompanied by a legal guardian, the legal guardian should also produce proof of the guardianship.

In addition, for an applicant under 11 years of age, the accompanying father/mother or legal guardian should produce:

  • The applicant's old form of smart identity card (i.e. identity card with date of issue on or before 24 November 2018);
  • Original of the applicant's other proof of identity (e.g. a valid travel document or passport) or recent school document (bearing photo authenticated by the school e.g. student handbook, school record card); and
  • The applicant's recent photo (50 X 40 mm full face photo), if the applicant is not taller than 90 cm
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