Frequently Asked Questions Expand All+
Registration of identity cards for Hong Kong residents aged 11 or 18, newly arrived immigrants and those immigrants who enter Hong Kong with a One Way Permit is processed by the Registration of Persons (ROP) Offices. Besides, the ROP Offices also handle replacement of identity cards due to defacement or loss, or applications for amendment of registered particulars, etc. Meanwhile, applications for replacement of identity cards under the Territory-wide Identity Card Replacement Exercise (Replacement Exercise) are handled by the nine newly established Smart Identity Card Replacement Centres (SIDCCs).
On the other hand, under the Replacement Exercise, the location for collecting a new smart identity card need not be the same as that for the application of replacement. Members of the public are free to choose to collect their new smart identity cards at any one of the SIDCCs, except the ROP Offices.
If you are unable to collect your new identity card in person, you can authorise another person to collect it on your behalf. You should notify the registration officer at the time of replacing your identity card and complete an authorisation form (ID678) or a written authorisation. The authorisation form (ID678) is available through the following link:Form ID678: Authorisation for collection of identity card/travel document
The authorised representative must have attained 18 years of age. Upon collection of the new identity card, the authorised representative must return your existing identity card for cancellation and produce your notice of collection as well as a completed authorisation form or your written authorisation together with proof of your signature. The authorized representative should also produce his or her valid proof of identity, e.g. Hong Kong identity card, passport or Hong Kong Re-entry Permit.
The applicant can bring along two family members or friends aged 65 or above to replace their identity cards during the same visit when his/her respective age group is called up for replacement, while the applicant's family member or friend must be born in 1954 or before.
The Secretary for Security will at opportune time issue invalidation orders to declare certain Hong Kong Identity Cards to be invalid by batches. Before such order is issued, members of the public can still use their existing smart identity cards for immigration clearance as usual. However, if their identity cards are declared to be invalid, members of the public shall use their valid travel documents for entering Hong Kong.
Residents holding the existing Hong Kong Identity Cards (HKICs) who are living outside Hong Kong during their specified call-up periods need not rush back to Hong Kong for identity card replacement. Even if their specified call-up periods have expired when they return to Hong Kong, they can still have their HKICs replaced at any one of the Smart Identity Card Replacement Centres within 30 days of their return to Hong Kong. Identity card is mainly used for verification of identity for certain persons within Hong Kong and is not a travel document. It is thus not imperative for residents outside Hong Kong to replace for The new smart identity card.
Upon their return to Hong Kong for replacement for new smart identity cards, they can use their existing Hong Kong identity cards (if not yet invalidated) for immigration clearance. If they are unable to collect their new identity cards in person during the collection period, they may authorise another person to collect it on their behalf and to return their existing identity cards to the Immigration Department. For departure from Hong Kong, they can use other valid travel document for immigration clearance.
If you wish to amend the personal particulars of your identity card, you should complete the application form (i.e. ROP73) and post it to the Registration of Persons General and Statistics Unit with copies of supporting documents.
Registration of Persons General and Statistics Unit
12/F, Immigration Tower
7 Gloucester Road
Wan Chai, Hong Kong
Besides, you may submit the application form at any Registration of Persons (ROP) Office or by email to firstname.lastname@example.org. If the application is approved, arrangements will be made to replace your identity card at a fee of HK$460. Such application will only be processed by ROP Offices. The Smart Identity Card Replacement Centres will not process such applications.
Holders of Hong Kong Identity Cards (HKICs) are required to have their existing identity cards replaced within their specified periods in accordance with the Registration of Persons (Application for New Identity Cards) Order 2018. Nevertheless, if you are outside Hong Kong during your specified call-up periods, you need not rush back to Hong Kong for identity card replacement before the expiry of your specified call-up periods. You can still have your HKICs replaced at any one of the Smart Identity Card Replacement Centres within 30 days of your return to Hong Kong.
You can make use of the online appointment booking system i.e. www.gov.hk/newicbooking or the Immigration Department Mobile Application for making appointment and pre-fill application forms in order to enjoy a faster process of registration at the replacement centres.
If you are unable to collect your HKICs in person, you can give authorisation in writing to representatives (aged 18 or above) to collect your HKICs on your behalf.
New smart Hong Kong Identity Cards issued under the Replacement Exercise are free of charge.
In accordance with Section 7B(3) of the Registration of Persons Ordinance, any person who without reasonable excuse fails to apply for a new identity card within the specified call-up periods commits an offence and will be liable to a fine of $5,000 if prosecuted. However, if you are outside Hong Kong during your specified call-up period, you need not rush back to Hong Kong for identity card replacement before the expiry of your specified call-up period. You can still have your HKIC replaced at any one of the Smart Identity Card Replacement Centres within 30 days of your return to Hong Kong.
The appointment booking period for replacement for a Hong Kong identity card is 24 working days. Applicants are advised to make prior appointment and prefill application form online or through the Immigration Department Mobile Application before they come to the offices for an identity card replacement.
Besides, you can also make an appointment via the 24-hour telephone booking system at (852) 2121 1234.
Persons who have missed the call up period for their age group due to previous absence from Hong Kong or other special reasons may also make appointment.
For those Hong Kong residents having enrolled in the Macao Automated Immigration Clearance Service before, they may, during the process of replacement of identity card, give consent to the Immigration Department for transmitting the information of their new smart identity cards to the Macao Public Security Police Force Immigration Department for updating whereupon they can continue to use the service without the need of re-enrolment. The updating will take effect within three working days after the collection of new smart identity cards.
Furthermore, as a facilitation measure, those Hong Kong residents aged 18 or above holding a valid Hong Kong permanent identity card or a Hong Kong identity card containing “*”, “***” or “R” symbol, who have not enrolled in the Macao Automated Immigration Clearance Service before may also perform enrolment for such service via the Enrolment Kiosk for Macao Automated Immigration Clearance Service at any one of the Smart Identity Card Replacement Centres after collection of their new smart identity cards. Successful enrolled Hong Kong residents may normally use the Macao Automated Immigration Clearance Service within three working days after the completion of enrolment.