Frequently Asked Questions

+ Q1: Can I replace for a new smart identity card at the Registration of Persons (ROP) Office ?

Registration of identity cards for Hong Kong residents aged 11 or 18, newly arrived immigrants and those immigrants who enter Hong Kong with a One Way Permit is processed by the Registration of Persons (ROP) Offices.  Besides, the ROP Offices also handle replacement of identity cards due to defacement or loss, or applications for amendment of registered particulars, etc.  Meanwhile, applications for replacement of identity cards under the Territory-wide Identity Card Replacement Exercise (Replacement Exercise) are handled by the nine newly established Smart Identity Card Replacement Centres (SIDCCs).

On the other hand, under the Replacement Exercise, the location for collecting a new smart identity card need not be the same as that for the application of replacement.  Members of the public are free to choose to collect their new smart identity cards at any one of the SIDCCs, except the ROP Offices.

+ Q2: Can I authorise others to collect my new smart identity card?

If you are unable to collect your identity card in person, you can authorise another person to collect it on your behalf. You should notify the registration officer at the time of replacing your identity card and complete an authorisation form (ID678) or a written authorisation. The authorisation form (ID678) is available through the following link.

Form ID678: Authorisation for collection of identity card/travel document

The authorised representative must have attained 18 years of age. Upon collection of the card, the authorised representative must return your existing identity card and produce your notice of collection and his or her valid proof of identity e.g. Hong Kong identity card, passport or Hong Kong Re-entry Permit, as well as a completed authorisation form or your written authorisation plus proof of your signature.

+ Q3: Under the Replacement Exercise, is there any point to note if I am to bring along two elderly family members or friends aged 65 or above together for replacement of identity cards?

The applicant can bring along two family members or friends aged 65 or above to replace their identity cards during the same visit when his/her respective age group is called up for replacement, while the applicant's family member or friend must be born in 1954 or before.

+ Q4: When will existing smart identity cards become invalid? If the specified call-up period has expired, is it still possible to use the existing smart identity card for immigration clearance?

The Secretary for Security will at opportune time issue invalidation orders to declare certain Hong Kong Identity Cards to be invalid by batches.  Before such order is issued, members of the public can still use their existing smart identity cards for immigration clearance as usual.  However, if their identity cards are declared to be invalid, members of the public shall use their valid travel documents for entering Hong Kong.

+ Q5: Is there any special replacement arrangement for holders of Hong Kong Identity Card who are not residing in Hong Kong? Can they replace the smart identity card from overseas?

Residents holding the existing Hong Kong Identity Cards (HKICs) who are living outside Hong Kong during their specified call-up periods need not rush back to Hong Kong for identity card replacement.  Even if their specified call-up periods have expired when they return to Hong Kong, they can still have their HKICs replaced at any one of the Smart Identity Card Replacement Centres within 30 days of their return to Hong Kong.  Identity card is mainly used for verification of identity for certain persons within Hong Kong and is not a travel document.  It is thus not imperative for residents outside Hong Kong to replace for The new smart identity card.

+ Q6: Can I amend personal particulars when replacing the existing smart identity card under the Replacement Exercise?

If you wish to amend the personal particulars of your identity card, you should complete the application form (i.e. ROP73) and post it to the Registration of Persons General and Statistics Unit with copies of supporting documents.


Registration of Persons General and Statistics Unit

12/F, Immigration Tower

7 Gloucester Road

Wan Chai, Hong Kong


Besides, you may submit the application form at any Registration of Persons (ROP) Office or by email to eto_rop@immd.gov.hk. If the application is approved, arrangements will be made to replace your identity card at a fee of HK$460.  Such application will only be processed by ROP Offices.  The Smart Identity Card Replacement Centres will not process such applications.

+ Q7: Can I replace my existing smart identity card before my designated call-up period of replacement begins?

Holders of Hong Kong Identity Cards (HKICs) are required to have their existing identity cards replaced within their specified periods in accordance with the Registration of Persons (Application for New Identity Cards) Order 2018.  Nevertheless, if you are outside Hong Kong during your specified call-up periods, you need not rush back to Hong Kong for identity card replacement before the expiry of your specified call-up periods.  You can still have your HKICs replaced at any one of the Smart Identity Card Replacement Centres within 30 days of your return to Hong Kong.

You can make use of the online appointment booking system i.e. www.gov.hk/newicbooking or the Immigration Department Mobile Application for making appointment and pre-fill application forms in order to enjoy a faster process of registration at the replacement centres.

If you are unable to collect your HKICs in person, you can give authorisation in writing to representatives (aged 18 or above) to collect your HKICs on your behalf.

+ Q8: Is there a charge for replacement of smart identity card under the Replacement Exercise?

New smart Hong Kong Identity Cards issued under the Replacement Exercise are free of charge.

+ Q9: What would happen if I have not replaced for a new smart identity card in accordance with the specified call-up periods?

In accordance with Section 7B(3) of the Registration of Persons Ordinance, any person who without reasonable excuse fails to apply for a new identity card within the specified call-up periods commits an offence and will be liable to a fine of $5,000 if prosecuted.  However, if you are outside Hong Kong during your specified call-up period, you need not rush back to Hong Kong for identity card replacement before the expiry of your specified call-up period.  You can still have your HKIC replaced at any one of the Smart Identity Card Replacement Centres within 30 days of your return to Hong Kong.


+ Q10: How can I make appointment for replacing the identity card?

The appointment booking period for replacement for a Hong Kong identity card is 24 working days. Applicants are advised to make prior appointment and prefill application form online or through the Immigration Department Mobile Application before they come to the offices for an identity card replacement. Besides, you can also make an appointment via the 24-hour telephone booking system at (852) 2121 1234.

Online Appointment booking and Form Pre-filling Service

Information on the Immigration Department Mobile Application

Top