Frequently Asked Questions Expand All+

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Q1: Can I replace for a new smart identity card at the Registration of Persons (ROP) Office ?

Registration of identity cards for Hong Kong residents aged 11 or 18, newly arrived immigrants and those immigrants who enter Hong Kong with a One Way Permit is processed by the Registration of Persons (ROP) Offices.  Besides, the ROP Offices also handle replacement of identity cards due to defacement or loss, or applications for amendment of registered particulars, etc.  Meanwhile, applications for replacement of identity cards under the Territory-wide Identity Card Replacement Exercise (Replacement Exercise) are handled by the nine newly established Smart Identity Card Replacement Centres (SIDCCs).

On the other hand, under the Replacement Exercise, the location for collecting a new smart identity card need not be the same as that for the application of replacement.  Members of the public are free to choose to collect their new smart identity cards at any one of the SIDCCs, except the ROP Offices.

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Q2: Can I authorise others to collect my new smart identity card?

If you are unable to collect your new identity card in person, you can authorise another person to collect it on your behalf. You should notify the registration officer at the time of replacing your identity card and complete an authorisation form (ID678) or a written authorisation. The authorisation form (ID678) is available through the following link:

Form ID678: Authorisation for collection of identity card/travel document

The authorised representative must have attained 18 years of age. Upon collection of the new identity card, the authorised representative must return your old form of smart identity card for cancellation and produce your notice of collection as well as a completed authorisation form or your written authorisation together with proof of your signature. The authorised representative should also produce his or her valid proof of identity, e.g. Hong Kong identity card, passport or Hong Kong Re-entry Permit.

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Q3: Under the Replacement Exercise, is there any point to note if I am to bring along two elderly family members or friends aged 65 or above as well as two persons with disabilities (PwDs) together for replacement of identity cards?

The applicant can bring along two family members or friends aged 65 or above to replace their identity cards during the same visit when his/her respective age group is called up for replacement, so that those elderly persons need not proceed to the Smart Identity Card Replacement Centres separately on their own when their respective age groups are called up for Hong Kong Identity Card replacement at a later stage.

Starting from 18 February 2020, applicant may bring along two family members or friends aged 65 or above and two persons with disabilities (who have met the replacement requirements) to replace identity cards. For details, please click here.

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Q4: When will the old form of smart identity cards become invalid? If the specified call-up period has expired, is it still possible to use the existing smart identity card for immigration clearance?

The Secretary for Security will at opportune time issue invalidation orders to declare the old form of smart identity cards to be invalid. Before such order is issued, members of the public can still use their existing smart identity cards for immigration clearance as usual. However, if their identity cards are declared to be invalid, members of the public shall use their valid travel documents for entering Hong Kong.

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Q5: Is there any special replacement arrangement for holders of Hong Kong Identity Card who are not residing in Hong Kong? Can they replace the smart identity card from overseas?

Holders of the old form smart identity card who are outside Hong Kong during their specified call-up periods have to replace identity cards in accordance with the replacement schedule. Smart Identity Card Replacement Centres (SIDCCs) will not accept applications from persons whose respective age groups have not yet been called up. Nonetheless, persons mentioned above need not rush back to Hong Kong for identity card replacement. Even if the specified call-up periods for their age groups have expired when they return to Hong Kong, they can still have their identity cards replaced in person at any one of the SIDCCs within 30 days of their return to Hong Kong. Identity card is mainly used for verification of identity for certain persons within Hong Kong and is not a travel document.  It is thus not imperative for residents outside Hong Kong to replace for the new smart identity card.

Upon their return to Hong Kong for replacement for new smart identity cards, they can use their existing Hong Kong identity cards (if not yet invalidated) for immigration clearance. If they are unable to collect their new identity cards in person during the collection period, they may authorise another person to collect it on their behalf and to return their existing identity cards to the Immigration Department. For departure from Hong Kong, they can use other valid travel document for immigration clearance.

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Q6: Can I amend personal particulars when replacing the existing smart identity card under the Replacement Exercise?

If you wish to amend the personal particulars of your identity card, you should complete the application form (i.e. ROP73) and post it to the Registration of Persons General and Statistics Unit with copies of supporting documents.


Registration of Persons General and Statistics Unit

12/F, Immigration Tower

7 Gloucester Road

Wan Chai, Hong Kong


Besides, you may submit the application form at any Registration of Persons (ROP) Office or by email to eto_rop@immd.gov.hk. If the application is approved, arrangements will be made to replace your identity card at a fee of HK$460.  Such application will only be processed by ROP Offices.  The Smart Identity Card Replacement Centres will not process such applications.

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Q7: Can I replace my existing smart identity card before my designated call-up period of replacement begins?

Holders of Hong Kong Identity Cards (HKICs) are required to have their existing identity cards replaced within their specified periods in accordance with the Registration of Persons (Application for New Identity Cards) Order 2018.  Nevertheless, if you are outside Hong Kong during your specified call-up periods, you need not rush back to Hong Kong for identity card replacement before the expiry of your specified call-up periods.  You can still have your HKICs replaced at any one of the Smart Identity Card Replacement Centres within 30 days of your return to Hong Kong.

You can make use of the online appointment booking system i.e. www.gov.hk/newicbooking or the Immigration Department Mobile Application for making appointment and pre-fill application forms in order to enjoy a faster process of registration at the replacement centres.

If you are unable to collect your HKICs in person, you can give authorisation in writing to representatives (aged 18 or above) to collect your HKICs on your behalf.

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Q8: Is there a charge for replacement of smart identity card under the Replacement Exercise?

New smart Hong Kong Identity Cards issued under the Replacement Exercise are free of charge.

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Q9: What would happen if I have not replaced for a new smart identity card in accordance with the specified call-up periods?

In accordance with Section 7B(3) of the Registration of Persons Ordinance, any person who without reasonable excuse fails to apply for a new identity card within the specified call-up periods commits an offence and will be liable to a fine of $5,000 if prosecuted.  However, if you are outside Hong Kong during your specified call-up period, you need not rush back to Hong Kong for identity card replacement before the expiry of your specified call-up period.  You can still have your HKIC replaced at any one of the Smart Identity Card Replacement Centres within 30 days of your return to Hong Kong.


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Q10: How can I make appointment for replacing the identity card?

The appointment booking period for replacement for a Hong Kong identity card is the next 24 working days (Monday to Saturday, except public holidays). Applicants are advised to make prior appointment and prefill application form online or through the Immigration Department Mobile Application before they come to the offices for an identity card replacement.

Online Appointment booking and Form Pre-filling Service

Information on the Immigration Department Mobile Application

Besides, you can also make an appointment via the 24-hour telephone booking system at (852) 2121 1234.

Persons who have missed the call up period for their age group due to previous absence from Hong Kong or other special reasons may also make appointment.

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Q11: For those Hong Kong residents having enrolled in the Macao Automated Immigration Clearance Service before, do they need to perform re-enrolment after collecting their new smart identity cards so as to continue to use such service?

For those Hong Kong residents having enrolled in the Macao Automated Immigration Clearance Service before, they may, during the process of replacement of identity card, give consent to the Immigration Department for transmitting the information of their new smart identity cards to the Macao Public Security Police Force Immigration Department for updating whereupon they can continue to use the service without the need of re-enrolment. The updating will take effect within three working days after the collection of new smart identity cards.

Furthermore, as a facilitation measure, those Hong Kong residents aged 18 or above holding a valid Hong Kong permanent identity card or a valid Hong Kong identity card containing ‘***’ or ‘R’ symbol, who have not enrolled in the Macao Automated Immigration Clearance Service before may also perform enrolment for such service via the Enrolment Kiosk for Macao Automated Immigration Clearance Service at any one of the Smart Identity Card Replacement Centres after collection of their new smart identity cards. Successful enrolled Hong Kong residents may normally use the Macao Automated Immigration Clearance Service within three working days after the completion of enrolment.

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Q12 : Is notice of collection a kind of proof of identity?

No. Notice of collection is not for identification purpose. The applicant has to carry his / her existing identity card or acceptable proof of identity. Besides, applicant's existing identity card will only be collected by Smart Identity Card Replacement Centre upon his or her collection of new smart identity card.
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Q13: In times of severe weather condition, what is the special arrangement at Smart Identity Card Replacement Centres ?

For details on special arrangement in times of severe weather condition, please visit https://www.immd.gov.hk/eng/contactus/index.html.
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Q14 : What should I do if I have already made an appointment for replacement of identity card today but the Tropical Cyclone Warning Signal No. 8 (or higher) or Black Rainstorm Warning Signal is issued?

You have to make another appointment. If necessary, after the Tropical Cyclone Warning Signal No. 8 (or higher) is cancelled or lowered to No.3 or below, or the Black Rainstorm Warning Signal is cancelled, you may approach the relevant office for alternative arrangements, bringing along the appointment letter (via internet appointment), if available, or quoting the reference code (via telephone appointment) for our follow-up actions.
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Q15 : How can I obtain related information in the event of early closure of Replacement Centres due to special circumstances ?

Before proceeding to Replacement Centres, applicants are advised to take heed of the latest Government press release (https://www.info.gov.hk/gia/general/today.htm) and the relevant news report, or to call the Replacement Centres during working hours. If applicants have provided their telephone contact number or email address upon appointment booking, the Immigration Department will proactively inform the affected applicants by phone or email in advance.
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Q16 : If I fill in a foreign nationality in "Nationality claimed" field on the application form upon replacement of HKIC, will the symbol "***" or "*" be removed from my new HKIC?

The symbol "***" or "*" will not be removed from your new HKIC due to filling in a foreign nationality on the application form.
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Q17 : My children are holding old form of smart identity cards, are they required to apply for the identity card replacement?

Children born in any year between 2005 and 2007 (aged 14 to 16) or between 2012 and 2018 (aged 3 to 9), and holding old form of smart identity cards are required to apply for a new smart identity card in the company of either one of their parents or legal guardians at a Smart Identity Card Replacement Centres from May 3 to September 18, 2021. However, a child who has never applied for a Hong Kong Identity Card or is holding a new smart identity card is not required to replace his/her identity card. Upon replacement of smart identity card of the concerned child, parents or legal guardians of the child shall accompany and bring along relevant documentation of the child and his/her proof of identity. Please click here for details.

In addition, under the existing legislation, Hong Kong residents under the age of 11 are not required to register for an Hong Kong Identity Card. Therefore, Hong Kong residents born in 2012 or after are not required to participate in the Territory-wide Identity Card Replacement Exercise unless they are holding a Hong Kong Permanent Identity Card in connection with their applications for a Hong Kong Special Administrative Region Passport.
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Q18 : My children have not attained the age of 11, are they required to apply for the identity card replacement?

Under the existing legislation, Hong Kong residents under the age of 11 are not required to register for an Hong Kong Identity Card. Therefore, Hong Kong residents born in 2012 or after are not required to participate in the Territory-wide Identity Card Replacement Exercise unless they are holding Hong Kong Permanent Identity Cards in connection with their applications for a Hong Kong Special Administrative Region Passport. However, if your children have applied the Hong Kong Special Administrative Region Passport and are holding the old form of the Smart Hong Kong Permanent Identity Card, even they have not attained the age of 11, they are required to apply for a new smart identity card replacement in the company of either one of their parents or legal guardians at a Smart Identity Card Replacement Centre from May 3 to September 18, 2021. Please click here for details of relevant documentation to be produced for the application.
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Q19 : My child has not attained the age of 11, and is holding the old form of smart identity card which does not bear the photograph. Are photographs taking and fingerprint capturing required during the replacement application for smart identity card at Smart Identity Card Replacement Centres?

For applicants under the age of 11, photo taking is required for record purpose when applying for the smart identity card replacement at the Smart Identity Card Replacement Centres . If the applicant is not taller than 90 cm, photo taking is not required. However, the accompanying father/mother or the legal guardian should produce the applicant's recent full-face photo of size (50 X 40) mm. Photos taken for the concerned child or produced at Smart Identity Card Replacement Centres are for record purpose only and will not be displayed on the Hong Kong Permanent Identity Card of any cardholder under the age of 11. In addition, applicants' fingerprint will not be captured during application for identity card replacement for children under the age of 11.
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Q20 : Are there any points to note when I take photo for my smart identity card?

Please click here for the points to note when taking photo for smart identity card.
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